Help center

Open the freelancer's profile, choose a product and tap Order Now. You are redirected to the freelancer's verified WhatsApp number to complete the order directly with them.

Pay only through the freelancer's verified payment method shown on their profile. Verified methods are checked and approved by our team. Never pay to a different account shared in chat.

ID Verified means the freelancer passed document verification (KYC). WhatsApp Verified means we confirmed their number. Payment Verified means their payout method is approved. The Verified Seller badge is for freelancers on a paid plan who completed verification.

Look at their verification badges, reviews and ratings from other buyers, and how long they have been on DIGGZA. Keep the full deal conversation on WhatsApp and save screenshots.

Open a support ticket and choose the Dispute or Fraud category. Include the freelancer's profile link, order details, payment proof and WhatsApp chat screenshots.

If the product has a warranty (for example 1 month), you can dispute only within that period. Products with no warranty cannot be disputed for expiring early. Non-delivery — you paid but never received the product — can always be disputed.

Your ticket moves through five stages: Opened → Under review → Freelancer response → Decision → Resolved. Our team may add the freelancer to your ticket so all three sides talk in one conversation. You can follow the current stage at the top of the ticket.

If an investigation confirms a scam, the freelancer is permanently banned from DIGGZA. Their profile, products and badges are removed and they cannot register again with the same identity documents.

Yes, once. Open a ticket with the Appeal category and include new evidence that was not reviewed before. A second confirmed scam leads to a permanent ban with no further appeal.

Create an account and apply from the Become a Seller page. Once approved, you get your own public profile page to list products.

Go to your dashboard → Verification and submit the KYC form with your ID document and payout details. Our team reviews and approves it.

Deliver through a tracked delivery link service such as url.proaccess.me. It records when the buyer opens the link, with their IP, city, country and device. Share this log in a ticket if a buyer claims non-delivery.

You are added to the ticket as a participant and can reply in the same conversation. Share your delivery proof and chat records. Honest mistakes are resolved between both sides; confirmed scams lead to a ban.

We usually reply within 24 hours. You get a notification when our team answers your ticket.

For disputes and fraud cases, our team can add the freelancer to your ticket so you, the freelancer and DIGGZA Support talk together in one place and resolve the case fairly.

Yes. Use the Attach evidence button when replying to add payment screenshots, receipts or chat screenshots (images or PDF, up to 10 MB each).

Every ticket message shows the sender's city and country, detected automatically, to verify identities and detect fake accounts. Only DIGGZA Support can also see the IP address and device.

Yes. After your ticket is closed you can rate the experience from 1 to 5 stars with an optional comment.